Prime Learning provides educational preparation materials only. Prime Learning is not affiliated with, endorsed by, sponsored by, or certified by CompTIA, ISC2, ISACA, PMI, Cisco, Microsoft, AWS, Axelos, Scrum Alliance, PeopleCert, EC-Council, or any certification body unless explicitly stated. Certification names remain the property of their respective owners. Practice questions are original educational content. No guarantee is made regarding examination outcomes, actual certification exam scores, or that any practice question will appear on an actual certification examination. The platform is intended to supplement study, not replace official training, documentation, or practical experience.
Overview
This Privacy Policy explains how Prime Learning handles information when you visit the site, create an account, subscribe, use practice exams, contact support, or interact with platform features.
Information collected
- Account information, such as name, email address, authentication identifiers, and profile preferences.
- Learning activity, such as selected certifications, practice sessions, answers, scores, progress, review activity, and certification interests.
- Subscription information, such as plan selection, billing status, renewal state, invoices, and transaction identifiers.
- Support information, such as messages, attachments you choose to provide, and platform issue details.
- Technical information, such as browser, device, IP address, session data, error logs, and usage events.
Authentication information
Prime Learning uses Supabase Auth as the identity provider. Authentication records may include account identifiers, email address, OAuth provider information, session metadata, and security logs needed to operate sign-in and account access.
Subscription information
Subscription and checkout workflows may be processed by Stripe or another payment provider. Prime Learning may receive billing status, plan, customer ID, subscription ID, invoice status, and payment-result metadata. Prime Learning does not store full payment card numbers.
Usage analytics
Prime Learning may use usage analytics to understand product performance, troubleshoot issues, improve learning workflows, detect abuse, and evaluate which features need improvement. Analytics are used for platform operation and product improvement, not to guarantee learning outcomes.
Third-party providers
| Provider category | Purpose |
|---|---|
| Authentication and database | Account identity, profile, subscription state, exam progress, and platform records. |
| Payment processing | Checkout, subscription billing, invoices, renewal status, and billing portal access. |
| Cloud hosting and infrastructure | Application hosting, logs, security, and delivery of the website. |
| AI and content operations | Assistance with platform features, content workflows, quality review, or operational tooling where enabled. |
| Analytics and diagnostics | Usage measurement, debugging, product improvement, reliability, and abuse prevention. |
Data retention
Prime Learning retains information for as long as needed to provide the platform, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support learning progress. Retention periods may vary by record type.
Security
Prime Learning uses administrative, technical, and organizational safeguards intended to protect account, subscription, and learning records. No online service can guarantee perfect security, and users are responsible for maintaining access to their own account credentials.
User rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. Contact support to make a privacy request. We may need to verify your identity before acting on a request.
Privacy contact
For privacy questions or requests, contact support@primecyber.pro.
Questions or feedback?
Contact support for account, subscription, accessibility, or platform-related questions.