Prime Learning provides educational preparation materials only. Prime Learning is not affiliated with, endorsed by, sponsored by, or certified by CompTIA, ISC2, ISACA, PMI, Cisco, Microsoft, AWS, Axelos, Scrum Alliance, PeopleCert, EC-Council, or any certification body unless explicitly stated. Certification names remain the property of their respective owners. Practice questions are original educational content. No guarantee is made regarding examination outcomes, actual certification exam scores, or that any practice question will appear on an actual certification examination. The platform is intended to supplement study, not replace official training, documentation, or practical experience.
Account access
- Use the sign-in flow associated with your Prime Learning account.
- Keep your account email current so subscription and access notices reach you.
- Do not share your account credentials or allow another person to use your subscription.
Subscriptions and billing
Subscription access depends on the active plan, renewal status, and payment processing result. Billing is handled through third-party payment providers, and Prime Learning does not store full payment card numbers.
| Topic | Where to go |
|---|---|
| Plan details | Review the Pricing page and your account billing area. |
| Cancellation | Use account billing tools or contact support. |
| Refund questions | Review the Refund Policy before contacting support. |
| Payment failures | Update payment information through the billing portal when available. |
Practice exams
- Select a certification and practice length that fits your study session.
- Use short sessions for warmups and focused review.
- Use custom filters when you want to practice a specific domain, difficulty, or question type.
- Review explanations after submitting so you understand the principle behind each answer.
Content feedback
If a question appears unclear, outdated, or technically incorrect, contact support with the certification, question context, and a short explanation. Prime Learning reviews feedback as part of content quality improvement.
Accessibility support
If a page, question format, or account workflow is difficult to use with assistive technology, contact support with the page URL, browser, assistive technology, and a description of the barrier.
Questions or feedback?
Contact support for account, subscription, accessibility, or platform-related questions.